Payout Policy

Buyer funds are collected by Klavio first. Seller funds are held before release and are not automatically available immediately after checkout.

Sellers can publish and sell before connecting Stripe, but payouts cannot be released until Stripe Connect setup is complete and payout-ready.

A payout may become eligible when all of the following apply: order paid, fulfilment or access delivered, seller Stripe account payout-ready, no active refund/dispute/chargeback/cancellation block, and buyer confirms receipt or 7 days have passed after fulfilment or purchase.

Buyer confirmation makes an order eligible for payout review and release. It does not guarantee immediate payout.

Klavio may extend holds for fraud checks, dispute activity, chargeback risk, refund requests, seller verification, high-risk products, unusual order patterns, payment processor review, unsupported country or currency conditions, suspicious activity, or legal obligations.

New sellers, high-risk sellers, high-value orders, and sellers with poor dispute history may be subject to longer holds or reserve requirements.

Klavio may maintain reserves and offset negative balances against future payouts.

Once Klavio releases eligible funds, arrival timing depends on Stripe and banking rails and may vary by country, bank, and payout method.

Payout release may be paused, reduced, reversed, or offset when new disputes, refunds, or compliance obligations arise.

If a seller has unpaid balance without completed payout setup, Klavio may send reminders and continue holding funds after 30 days.

After 60 days, Klavio may restrict publishing of new paid products until payout setup is complete.

After 180 days, Klavio may suspend the seller account and handle remaining balances by processing refunds where appropriate, offsetting chargebacks/disputes/fees/negative balances, and treating remaining funds in line with applicable unclaimed property, payment, and legal obligations.