Refunds & buyer protection

Klavio is a marketplace for digital products. In most cases, your purchase contract is with the seller or creator unless Klavio is expressly listed as the seller.

Buyers should review each listing’s description, compatibility requirements, access details, creator information, and refund terms before purchasing.

Nothing in this policy limits rights you may have under applicable consumer law.

Digital products may be delivered instantly by account access, buyer library, receipt email, download link, or another delivery method shown on the listing.

Where required, buyers may be asked to request immediate access and acknowledge that cancellation rights may be affected once access or download begins.

If access fails, contact the creator first through receipt or product support channels and keep your order details available.

Refunds may be available where access is not provided, content is materially not as described, files are corrupted or inaccessible, a duplicate purchase happened in error, the seller approves, Klavio approves under policy, or law requires a refund.

Refunds may be refused where allowed by law if a buyer changes their mind after receiving and using digital content, no valid product issue exists, terms are violated, abuse is suspected, or the issue is caused by the buyer’s own device, software, or internet environment.

If you cannot resolve a request with the seller, contact support with order details. Klavio may review and mediate disputes, but does not guarantee any specific dispute outcome.

Initiating a chargeback with your bank may pause or reverse seller payouts while Stripe investigates. Abuse of chargebacks may lead to account restrictions.

Buyer confirmation of receipt does not remove statutory rights, but chargebacks and formal disputes can still affect payout timing and account status.

We encourage buyers to attempt direct resolution with creators before filing chargebacks when reasonable.

Buyer funds are collected by Klavio first and may be held before release to the seller. Payout eligibility generally requires: paid order, fulfilment or access delivery, seller Stripe account payout-ready, no blocking dispute/refund/chargeback/cancellation, and buyer confirmation or 7 days after fulfilment or purchase.

Eligibility is not an automatic guarantee of release at that exact moment. Risk, verification, dispute, or compliance checks can extend holds.

See the full Payout Policy at /legal/payouts for detailed hold and reserve conditions.

Refund policy questions: legal@klavio.market. Include your order email and product name for faster routing.